At Al Shifa Herbals, we prioritize your convenience with free shipping across Pakistan and a simple return process. Please review our Shipping and Return Policy below.
Shipping Policy
1. Free Shipping
We offer free shipping on all orders across Pakistan, regardless of the order value.
2. Delivery Time
- Standard delivery: 3-5 business days within Pakistan.
- Remote areas: Delivery may take 5-7 business days.
3. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to monitor the status of your shipment.
4. Delays and Issues
While we strive to deliver on time, unforeseen events such as natural disasters or courier service delays may occasionally occur. We will notify you promptly in such cases.
Return Policy
1. Eligibility for Returns
We accept returns for the following reasons:
- Incorrect or damaged item received.
- Defective products.
- Unopened and unused items returned within [Insert Number] days of delivery.
2. Non-Returnable Items
The following items cannot be returned:
- Opened or used products.
- Items purchased during sales or promotions.
- Perishable goods or items with short expiry dates.
3. Return Process
- Contact us at info@alshifaherbals.com or call 03336291917 within [Insert Number] days of receiving your order.
- Provide your order number and a clear explanation of the issue.
- Pack the item securely and send it to our return address: [Insert Address].
4. Refunds
- Refunds are processed within 7 business days after receiving the returned item.
- Refunds will be issued to the original payment method.
5. Exchanges
For exchanges, contact our customer service team. Exchanges are subject to product availability.
Contact Us
For any questions or assistance with shipping or returns, feel free to reach out:
- Email: info@alshifaherbals.com
- Phone: 03336291917
- Address: Khanpur, Pakistan
Enjoy free shipping and shop confidently at Al Shifa Herbals—where your satisfaction is our priority.